At Earthling, we take great care in growing, packaging, and shipping your plants so they arrive healthy and ready to thrive. However, if your order arrives damaged, we will happily provide a full refund.

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To process a refund, we kindly ask that you:

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- Notify us within 48 hours of delivery

- Provide clear photos of the damaged plants and packaging by emailing ben@earthlingplants.com

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This helps us improve our service and ensures fairness for all customers.

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Please note:

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Refunds apply only to items that arrive damaged. We cannot issue refunds for plants damaged after arrival due to factors outside our control (e.g., weather, mishandling after delivery, or unsuitable growing conditions).

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Your satisfaction matters to us, and we want you to feel confident ordering from Earthling. If you ever have an issue, please reach out at ben@earthlingplants.com — we're here to help you grow.